Best Discord Ticket Bots for Your Server

Louisa Lu

Apr 29, 2025 • 15 min read

Managing community support on Discord can be challenging for smaller servers, especially those with limited staff and a reliance on community volunteers. The right Discord ticket bot can streamline support requests, automate repetitive tasks, and foster community engagement. This report evaluates top pre-built ticket bot solutions—comparing features, setup complexity, automation capabilities, community engagement tools, and support quality—to help you choose the best fit. We also examine pricing tiers (free vs. premium) and highlight which bots excel in community-led support environments. Finally, we introduce CommunityOne Spark, an AI powered tool that complement ticket bots by providing automatic assistance and boosting engagement in support channels.

Overview of Discord Ticket Bots for Support

Discord ticket bots create private or threaded channels (or tickets) where users can interact with support staff or designated helpers about their issue. Key features to look for include ease of setup, customizability, automation (like canned responses or AI Q&A), and integration with other tools or platforms. In community-led support scenarios, it’s also important that the bot allows experienced community members (not just official moderators) to assist with questions or provides ways to surface frequent questions to the community.

Below we review several popular ticket bot solutions and compare their pros, cons, and pricing. We also include open-source options for those who want maximum extensibility or self-hosting. Each bot’s suitability for community-driven support is noted, and a comparative table summarizes core attributes.

✍️ TL;DR - Editorial Thoughts: Picking the Right Ticket Tool

Should You Have a Ticket Tool in Your Server?

Before setting up a ticket bot, it's important to step back and ask whether your server truly needs one. Ticket systems add structure, but they also add complexity. For many smaller or early-stage communities, delivering great support can be achieved simply through open channels, community volunteers, and well-pinned FAQs & CommunityOne SparkAI. Tickets should be introduced not because they’re trendy, but because the volume, sensitivity, or complexity of questions demands a more organized system.

Here are some of the benefits of NOT having a ticket tool, but instead bringing all Q&A to general chat:

It drives more engagement. People now have to chat on #general.
It allows new members to search and find answers to similar questions going forward. The more questions people ask, the more answers others can search.
It allows community members to help each other out by answering the questions voluntarily
It gives new members a great first impression that you are constantly helping members out.
Finally, you can combine a lot of free AI tools, such as CommuityOne Spark to make it even easier to achieve great member support.

As a rule of thumb, you should hold off on adding a ticket tool until you feel the pain of not having one. If your moderators are overwhelmed, if user issues require privacy (e.g., account problems, payments, reports), or if you sell a product or service that requires dedicated support, that's when a ticketing system becomes essential. In these cases, structured tickets help protect user data, clearly track issues, and ensure that nothing slips through the cracks.

If you’re not yet at that stage, it’s often better to keep support lightweight and accessible. An excellent community experience is built on fast, friendly help — not necessarily on formal ticket numbers.

Ticket King

Ticket King is a powerful and highly customizable ticket bot designed to streamline support and management within your Discord server. Launched on May 13, 2020, it has grown into a trusted tool for communities seeking reliable and feature-rich ticketing solutions. Our favorite thing about Ticket King is how easy it is to set up.

Key Features:

Unlimited Ticket Panels: Create as many ticket panels as needed, ensuring flexibility and scalability for servers of any size.
Custom Messages: Personalize the ticketing experience with custom messages that fit the tone and needs of your community.
Panel Configuration: Easily configure ticket panels with custom options to suit specific needs.
Ticket Logging & Detailed Transcripts: Maintain detailed logs and generate comprehensive transcripts of ticket exchanges.
SteamID Integration: Seamlessly integrate with Steam, allowing users to connect their Steam accounts for a streamlined support experience.

Pros:

Highly customizable and scalable.
User-friendly interface with intuitive commands and easy setup.
Robust free plan with features that surpass many competitors.

Cons:

Lacks AI-powered responses and advanced analytics found in some other bots, such as CommunityOne Spark.

Pricing:

Free Plan: Generous set of features at no cost, surpassing what other ticket bots offer to free users.
Premium Plan:
- $2.49/month per server.

Best Free AI Bot

CommunityOne Spark: AI-Powered Q&A Support:

Modern community management is leaning on AI to handle repetitive support queries and improve user onboarding. CommunityOne Spark is an AI-driven Discord assistant that can complement ticket bots by instantly answering member questions and reducing the load on human supporters.

Spark works by automatically reading and indexing your community’s documentation (such as FAQs & GitBook pages) and then using that knowledge to answer questions in Discord. Essentially, Spark becomes a real-time FAQ bot that understands your project’s specifics.

Instant Q&A: When a member asks a question (e.g., “How do I report a bug?” or “What does feature X do?”), Spark can immediately respond with an answer drawn from your documentation. This is extremely useful in a support context – trivial or common questions get answered without any wait, 24/7.
Easy Setup: Spark is free, intuitive, and easy to set up – you invite the CommunityOne bot and use a web dashboard to upload or link your documentation. It integrates with GitBook and other sources to ingest content quickly.

Onboarding and Deflection: By gamifying the onboarding process and encouraging users to ask Spark instead of waiting idly, it tackles two problems: “members not taking the time to read project documentation” and “getting new users to chat easily”. Newcomers can interact with Spark to learn about the community, which makes them more likely to stick around and engage further.
Contextual Help: Spark isn’t limited to parroted FAQ answers; it’s powered by AI (ChatGPT under the hood). It can be customized in personality (e.g., a friendly tone or a professional tone) and even control response length or remember context for follow-up questions (these are coming soon features that will make it even more brilliant at mimicking a human-like helper). You can get on the waitlist more brilliant here to get the new version of Spark.

Reducing Tickets: In the context of ticket bots, Spark can drastically reduce the number of tickets created. If a question can be answered by Spark, a user might not need to open a support ticket at all. For a small support team, this is a lifesaver – it filters out repetitive questions and allows the team (or community volunteers) to focus on complex issues.
Free and AI-Powered: Spark’s core Q&A support is free to use, which is remarkable given that it leverages AI. The CommunityOne team’s goal is clearly to improve Discord support experiences. They also plan features like Smart Action Triggers (Spark would push a specific action when it detects the user fits a particular criterion) and Priority Question Routing (flagging specific questions to the team, coming in May 2025), which would blend very well with a ticket system.

Honary Mention:

Ticket Tool

Ticket Tool is the most used Discord support bot, known for its advanced customizability and reliability. It’s designed to handle all aspects of a support ticket system with minimal fuss:

Features: Supports reaction or button panels to let users open tickets easily, private ticket channels, and extensive configuration of ticket messages and logging. A web dashboard is available for configuration. Premium features include transcripts (saving ticket conversations) and automated responses to common questions.
Setup Complexity: Initial setup can be a bit challenging due to many options (assigning support team roles, configuring panels, etc.), but the customization is powerful. Documentation and tutorials help streamline this process.

Automation & Moderation: The free tier offers basic ticket management; the premium tier adds automation like canned replies to FAQs. Ticket Tool requires fairly extensive permissions on your server to manage channels and messages. It doesn’t have built-in moderation commands beyond the support system, but it integrates by allowing you to designate support team roles (often your moderators) who can see and respond in tickets.

Community Fit: Ticket Tool is a solid choice for communities of any size (but particularly bigger ones) that need organized support. In smaller, community-led servers, you can configure a “helper” role as a support team, allowing knowledgeable members (not just admins) to view and handle tickets. This allows community volunteers to contribute to support requests. However, as noted before, we recommend you delay having ticket tools as long as you can.
Pros: Free tier available with core functionality; highly customizable to fit your server’s branding and workflow; very reliable (24/7 uptime).
Cons: Premium subscription needed for transcripts and advanced automation setup can be complex due to many options; requires many permissions to function fully.

Pricing: Ticket Tool offers a free tier with unlimited tickets. Premium (at 7.99/month) unlocks features like transcript export and auto-responses.

Best Paid Ticket Tool:

Tickety

Tickety is a newer entrant that brands itself as “the ultimate Discord ticket bot with a user-friendly web dashboard”. It focuses on simplicity and power combined:

Features: Custom ticket panels and commands are supported, allowing you to create tailored buttons or slash commands for various support categories (e.g., “Report Bug”, “Collab Request”). Tickety logs ticket transcripts for records. It offers user verification steps to ensure only certain members can open tickets (useful if you want to restrict it to verified users). A web dashboard allows easy configuration of all these features.

Some additional interesting features include automatically reminding members if the tickets are unanswered, and automatically closing the tickets after a certain number of days.

One last interesting feature is that Tickety allows you to create special ticket panels for moderators' applications.

Ease of Use: Tickety is noted for its user-friendly interface, making it accessible for all users. Even without much Discord bot knowledge, admins can navigate its settings. This is great for smaller servers that might not have a Discord bot expert – you can get your ticket system running quickly.
Integrations: While Tickety doesn't offer direct integration with other platforms, such as Telegram and Slack, it provides an API integration that allows you to feed ticket information into your internal systems. While this is not as useful as an off-the-shelf solution, you get the maximum flexibility to take it to the next level.

Community-Led Support: With Tickety, you can easily allow a group of community helpers to manage tickets. Its straightforward interface lowers the barrier for volunteers to participate in support. Also, by allowing custom commands, you could set up commands that community members can trigger to get info (like !faq or !bugreport) which complements the ticketing flow.
Pros: Quick setup and 24/7 availability; offers a free tier with basic ticketing so you can start at $0; premium plan is affordable ($10/month) and unlocks advanced features and more customization. It supports multiple integrations which is a bonus.
Cons: Being newer, Tickety might not have the same large user community or extensive track record as Ticket Tool or Tickets Bot. Advanced features require the premium plan (though the cost is relatively low). It may also lack some deep analytics or niche features that bigger bots or platforms have, focusing instead on core ticket functionality.
Pricing: Tickety has clear tiers: a Free plan ($0) which includes basic ticketing, a Premium at around $5.99/month for advanced features and custom commands. The free plan is sufficient for many community servers, while the premium plan adds convenience and power-user features without breaking the bank.

Discord Tickets (Open-Source)

Discord Tickets is an open-source ticket bot that originated as a self-hosted project and later offered a free hosted version. It’s essentially a free alternative to premium ticket bots, providing similar functionality without cost barriers.

Features: Core features include private ticket channels, transcript logging, configurable ticket panels, and custom messages. Because it’s open-source, you can host it yourself and modify it as needed. The publicly hosted version offers out-of-the-box ticketing for free. According to user reviews, it has “all features you need” comparable to paid bots.
Extensibility: As an open-source solution, Discord Tickets can be customized if you self-host. Developers can add integrations or tweak how it works by modifying the code. This makes it attractive for those who need a custom workflow or want to integrate the bot with internal systems (like linking tickets to a GitHub issue tracker, etc.).
Setup: Using the public bot is as simple as inviting it and following the documentation to set up your ticket channels and support roles. Self-hosting requires deploying the bot code to a server or service – a doable task for those with technical skills, and the project provides documentation for it.
Community Use: Many smaller communities appreciate this bot because it eliminates concerns about encountering paywalls. You can involve community helpers by simply assigning them a role and adding that role to the bot’s configuration for who can view tickets (this bot supports multiple support roles). Since it’s free, even volunteer-run projects with no budget can use a full-featured ticket system.
Pros: Completely free (no cost) with all major features included open-source and extensible – you have full control if self-hosted; avoids the limitations of free tiers on other bots. It’s a mature project with a history (launched in 2019) and positive feedback for being “easy to use and easy to setup”.
Cons: The downside of a free bot can be support – you rely on community support or the maintainers on GitHub for troubleshooting. If you use the public hosted version, you have to trust the maintainers’ uptime and data handling (though it has been reliable). Self-hosting requires technical know-how and a server to run on. Also, the feature set aims to match others but might lag behind cutting-edge features like AI assistance or web integrations unless you build those in yourself.

Mava (For Web3 Enterprise Customers)

Mava is a customer support bot and platform designed not just for Discord but for community support across multiple channels. It’s particularly powerful for projects that need to handle support tickets from Discord, Telegram, Slack, web chat, and email all in one place. Mava is more than a Discord bot – it’s a whole support suite, but it deserves mention for its capabilities:

Features: Mava’s Discord bot allows users to create support tickets that funnel into a shared inbox for your support team. Its standout feature is an AI assistant that can handle repetitive questions in public channels automatically – essentially deflecting common queries with instant answers, which reduces the load on human supporters. It also supports multi-channel integration: a user could ask for help on Telegram or your website’s chat widget, and your team sees it in the same support queue as Discord tickets.

Setup Complexity: Setting up Mava is a bit more involved since you create an account on Mava’s website, link your Discord (and other channels as needed), and configure a support dashboard. It’s more akin to setting up a customer support software than a simple Discord bot. However, the interface is polished, and their documentation guides through connecting channels and setting up FAQs.
Automation & AI: It uses AI to auto-tag and categorize tickets, suggest answers from your FAQ knowledge base, and even directly answer questions in Discord so that users might not need to open a ticket at all. The Core AI feature is very similar to CommunityOne Spark. Since Mava can answer questions publicly, it fosters a blend of automation and community involvement, except that it has a lot of restrictions on the free tier.
Community Engagement: Since Mava can answer questions publicly, it fosters a blend of automation and community involvement. For example, if someone asks a question in a channel, Mava’s AI might reply with an answer from the docs. Community members can see that answer and add their own tips if needed. This means simpler questions get answered quickly (even if no human is online), freeing your community and staff to focus on more complex support or discussions.
Pros: Cross-platform support – not limited to Discord (great if your community spans multiple apps); AI-driven automation that saves time; centralized dashboard for all support; customizable forms and workflows.
Cons: Mava’s breadth means it can be overkill if you only need a basic Discord-only ticket system (that applies to 99.99% of Discord servers). This is only suitable for large web3 enterprise who relies heavily on Discord for all technical and commercial support. For example, if your web3 community members ask basic FAQ on Discord, Mava is not the right tool. However, if they are asking extremely technical questions that typically require someone else on a large team to answer, then it's a great tool.
The advanced features are mostly behind paid plans. Additionally, as a third-party platform, Mava’s uptime and data handling are dependent, which may concern some privacy-focused projects (although it is a reputable platform for community support).
Pricing: Mava offers a free tier (sign-up is free) for small-scale use – likely with a cap on the number of tickets or AI answers per month. If you're looking for an AI bot to automatically answer members' questions, consider Communityone Spark, as it offers unlimited usage on the free tier. Paid tiers unlock more AI usage, more agent accounts, and advanced analytics. Pricing starts at 83/month to 499/month.

Other Noteworthy Bots and Tools

Muffelchat: A user-friendly ticket bot that integrates with Discord’s thread feature to manage tickets. It automatically creates a thread for each new ticket within a channel, which keeps support conversations organized but still visible in a public channel context. This is great for community-led support because other members can see threads and potentially contribute. Muffelchat has an easy setup and a free tier, though it lacks some advanced customization. It’s ideal for smaller communities wanting a lightweight solution.
Submitty: Geared towards handling user submissions like bug reports and feature requests, Submitty allows you to collect structured reports on Discord. It provides customizable forms and automated confirmations to users. This can complement a ticket system by offloading things like bug reports into a separate channel or database. (This bot was mentioned in a 2024 round-up; it may be a community-developed tool, possibly open-source on GitHub.)

BetaHub: For game developers running Discord communities, BetaHub is a specialized bot that excels at tracking bug reports and player feedback. It likely integrates with game servers or issue trackers, making it easier to manage testing feedback. This is a niche option but “the best choice” in that domain.
Modmail Bots: While not ticket bots in the traditional sense, modmail bots deserve a mention. Bots like ModMail or SupportBot allow users to DM the bot which then opens a private thread with moderators. This is useful for community support in small servers because it feels like sending an email to support. The conversation is private but multiple mods can join. If your support requests often involve sensitive info or 1-on-1 help, modmail might be an alternative solution. Many modmail bots are open-source and highly customizable as well.
Mee6 (Ticket Plugin): Mee6, a popular all-in-one bot, offers a ticket plugin (premium) that can create a simple ticket system. However, it’s quite basic compared to dedicated ticket bots, and requires a Mee6 subscription. If your server already pays for Mee6 for other features, this could be a convenient add-on, but otherwise the dedicated solutions above are more robust.

Conclusion

Whether you currently have a Discord ticket bot or not, the first step is to reassess whether you need a ticket tool. Most communities probably don't really need a ticket tool. Here are some of the benefits of directing questions to your public channels:

Drive more high-quality engagement/content on your server
Allow new members to do a quick search when they have similar questions
Generate great first impressions for new members
You can then use AI tools such as Community Spark to even reduce workload.
As you grow and more people ask questions on the channel, your community members will step in and answer each other's questions.

If you want a ticket tool, we recommend Ticket King as the free option. It is widely used, extremely easy to set up, and offers a multitude of great features for free. If you don't mind paying a little, we recommend Tickety. Our favorite feature is how it automatically reminds users when a ticket is open and closes it. If your server is product or developer-driven, take a look at Submitty. It is relatively new but offers great features for members to submit issues and feedback!